What Is A Service Advisor?

Our service advisor position is a great fit for folks who enjoy working with people in a friendly and supportive environment. You'll get to help people keep their vehicles in good running shape, which is a rewarding way to spend your time. When you work with DARCARS Automotive Group, you'll enjoy competitive pay, benefits, and a fun place to work with good, honest people. Here's a closer look at exactly what this position entails and why DARCARS Automotive Group could be an ideal career for you.

Service Advisor Job Description

If you work with us as one of our service advisors, your job will be to offer automotive warranties to customers and to consult with them on all their vehicular service, repairs, and maintenance needs. You'll be expected to maintain a professional bearing and adhere to manufacturer policies regarding maintenance and service. Over time, you'll build rapport with customers, which is an important part of retaining their business.

In more granular terms, you'll be expected to:

• Greet customers quickly and with a smile
• Advise customers on the care and maintenance of their vehicles in accordance with manufacturers' directions
• Generate and provide customers with a complete and accurate estimate of repair costs
• Establish and communicate the completion time of repair with the customer and technician
• Handle incoming service calls
• Schedule service appointments
• Follow our procedures for customer follow-up with the goal of high customer retention
• Follow the manufacturer's warranty guidelines and procedures
• Conduct business with integrity that maintains DARCARS goals and reputation
• Comply with all federal, state, and local laws and company policy regarding the safeguarding of all customer, company and manufacturer information, as well as our customers' vehicles and property

Automotive Service Advisor Training

When you join our team, you won't be thrown to the wolves. You'll work with our existing staff to gain the skills you'll need in order to succeed as a DARCARS service advisor. We do have a preference for candidates with previous experience in this field, as they can hit the ground running, but even those folks will need a hand figuring out how things work at a new place of employment. While the service advisor training program may vary a bit from location to location, you can rest assured that you'll be cared for when you join our team.

This training program is not the only reason to consider working with us. When folks ask, "Why DARCARS careers?" we tell them about our competitive pay, benefits (including 401(k) and life insurance options), and employee discounts. These are just some of the DARCARS automotive career benefits you can expect when you become a part of our team as an automotive service advisor.

Automotive Service Advisor Best Practices

Now that you're interested in our service advisor jobs, you may be wondering how best to succeed in this role. First off, we want to note that this is a people-facing role: You'll spend a lot of time talking to folks about their vehicles, maintenance, and warranty options. This job is ideal for those who consider themselves to be fans of people.

Other best practices include being helpful and detail-oriented. You'll be managing schedules and appointments, which is key. After all, if you forget to change an appointment after a phone call, there can be a problematic ripple effect. Folks who enjoy managing systems and making things flow smoothly will excel in this role.

The service advisor position is not the only open role on our teams. You can consult the DARCARS Automotive Careers site to explore our open opportunities. Our staff looks forward to reviewing your application soon.

Service Advisor Jobs With DARCARS Automotive Group

Our team is hiring qualified applicants for our open service advisor roles. This job sees you advise and consult with customers on their vehicle maintenance and repairs, in addition to presenting them with available automotive warranty options to consider when appropriate. You'll manage service appointments and take incoming service calls.

Our stores are great places to work. We emphasize a friendly and supportive environment; folks on our team are excited to come to work in the morning. When you join our team, you'll be welcomed with open arms. Working with us also includes significant material benefits: we offer a 401(k) package, generous pay, PTO and paid holidays, and more.

If you're interested in becoming a service advisor, we encourage you to apply today. If you have more questions about the role, consult the FAQ section below or contact DARCARS Automotive Group. Our team will reach back out to you as soon as possible. We look forward to receiving your application – and perhaps to working with you.

FAQ

How do I become a service advisor?

To become an automotive service advisor with DARCARS Automotive Group, you'll have to apply to join our dealerships’ staff. We'll consider your qualifications and past experience to see if you'd make a strong member of our team. If we decide to move forward with your application, someone from our staff will reach out to set up an interview and other next steps.

Do service advisors get commission?

Service advisors with our team are not on commission. Instead, they receive generous base pay and employee benefits. In our view, this is the best arrangement because a commission-based service advisor would be incentivized to push service and repairs on customers, even if they are not necessary. We value customer satisfaction, so we do not do this.

Is service advisor a good job?

The service advisor role at our stores is an excellent job. In addition to competitive pay and benefits, this role allows you to spend all day working with friendly people. DARCARS Automotive Group dealerships are fun, engaging, and supportive places to work, which helps make this role even more appealing to many folks. Reach out to our team with any questions.

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